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Capitec Bank customers revealed they are fed up with the bank after they were unable to access their accounts on the bank’s app the day after Freedom Day.
‘CAPITEC BANK WILL RUIN YOUR DAY UNPROVOKED’
South Africans using Capitec Bank were left stranded for the second time on Friday, 28 April when they couldn’t access their accounts.
@MMveezy said: “Capitec bro. Honestly it’s Time to get a new bank ’cause this ain’t it”.
@BenjaminKobe4 tweeted: “Am going to move my funds n salary to either FNB or Nedbank am tired of this bank and their weak app”.
The glitch occurred three days after users woke up to zero bank balances on Tuesday, 25 April 2023 after payday. Clients said they woke up only to find a R0.00 balance on the app and were anxious as they didn’t know whether they would get their money back or not.
“Debit orders going through with zero balances,” said one Capitec user on Twitter.
BANK APOLOGISES
According to News24, Capitec Bank rectified a technical glitch that saw some of its customers waking up to their bank accounts reflecting zero balances on Tuesday, 25 April morning.
“Capitec’s IT team worked quickly to resolve the issue that clients experienced on its app early on Tuesday morning, 25 April. Although there was a slight delay in balance updates, all card payments and debit orders were not affected, and clients can now continue using the app. We apologise to our clients for any inconvenience caused,” said the bank in a brief statement.
ALSO READ: ‘Insufficient funds’: Capitec Bank users share they can’t access their money
ALSO READ:Capitec Bank customers wake up to ZERO FUNDS – on payday
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