From meal plans to health advice – this is how South Africans are using AI and ChatGPT

[Nat Quinn]

ChatGPT has taken the world by storm recently, with many South Africans using OpenAI’s tool to make their personal and work lives more manageable.

ChatGPT, an advanced AI-powered language model, has gained traction worldwide for its many uses, such as writing assistance, content generation, and research support.

In On Africa (IOA), with assistance from TrendER/InfoQuest, has published a report based on insights from over 3,000 working people in South Africa to understand how personal and professional lives have been affected since the launch of ChatGPT.

Although 59% of South Africans know about ChatGPT, only 38% are using the tool, with the highest usage seen in the ICT/Telecom industries:

Blue = Knows about ChatGPT / Orange = Has previously used ChatGPT

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Workplace

In the workplace, GhatGPt is seen as a valuable tool in enhancing writing quality (53%), helping with research (43%) and content creation (42%).

Responses for how people use ChatGpt for work in South Africa can be found below:

Use of ChatGPT at work	% or respondents
Improving writing	53%
Helping with research/analysis	43%
Creating content	42%
Resolving common problems	40%
Training and Education	39%
Answering client FAQs	36%
Analysing data	34%
Translating language	27%

Across the respondents, 74% of workplace users said that ChatGPT enhanced their work quality, with many seeing an increase in speed and quality.

Approximately 50% of respondents said that they are worried about the future implications of AI, particularly in terms of automation and the potential impact on employment.

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At home

In their personal lives, ChatGPT users said that they mainly rely on the language model to help with ideas (70%) and improve writing (61%). Below are the ways that users at home are using ChatGPT:

Use of ChatGPT at home	% of respondents
Getting ideas	70%
Improving writing	61%
Language learning and translation	47%
Entertainment such as games, jokes and interesting facts	37%
Providing health advice	30%
Financial Management	29%
Meal planning	17%

55% of home users saw tangible improvements in their home lives, with improved learning, problem-solving skills and time management improvements.

However, there are still concerns that people may become overreliant on GhatGPT in their personal lives, which could limit human intelligence and creativity.

source:From meal plans to health advice – this is how South Africans are using AI and ChatGPT – BusinessTech

 

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